01483 727 534

Privacy Policy

What personal data does Surrey Wood Burners Limited Collect?

Surrey Wood Burners Limited is committed to protecting the privacy of the individuals we encounter in conducting our business.

In order for us to deal with your enquiry and provide you with an accurate quotation we obtain the following personal information about you – full name, address, telephone numbers (land and mobile) email address and the nature of your enquiry.  During our site visit we take photographs of your fireplace and an external photograph of your chimney etc

This information is given to us voluntarily and is necessary for us to process your enquiry.

Who is your data shared with?

Your personal information is not shared with any other company

How is your contact data stored?

Copies of all quotations and invoices are held electronically on our office computer hard drive and on our company icloud.  Access to the company computer is restricted by password to employees only. All paper records and notes which are deemed to be relevant and important for installation process are held in a secured locked cupboard on the premises in St Johns. The showroom and offices are secured with CCTV cameras.

How long is your information kept?

Unless you request that your information be destroyed and removed from our system it is held  by us to assist with providing details on the stove and its installation which might be needed in the future (spare parts, installing second stove in home, Hetas queries)

Who is responsible for ensuring compliance with the relevant laws and regulations?

Our GDPR controller is Alison Williams.  Should you wish for your contact details and information to be removed from our system then please notify her via sales@surreywoodburners.co.uk. 01483 727534

How can you check what data we have about you?

Our customers and prospective customers can contact us should they wish to ask us to provide any details and evidence about the information and date we hold on them.  We are required to provide this information within a month.