Privacy Policy
Who We Are
Surrey Wood Burners Ltd is committed to protecting your privacy and handling your personal information responsibly.
Our contact details are:
Surrey Wood Burners Ltd
8 St Johns Road
St Johns
Woking
Surrey
GU21 7SE
Email: sales@surreywoodburners.co.uk
Telephone: 01483 727534
Information We Collect
We may collect personal information that you voluntarily provide through our website, including:
Name
Email address
Telephone number
Property address
Photographs and information submitted as part of an enquiry
Any other information provided via our contact forms
How We Use Your Information
We use the information you provide to:
Respond to enquiries
Prepare quotations
Arrange surveys and installations
Provide customer support and aftercare
Maintain business records
We will only use your information for legitimate business purposes.
Google Analytics
Our website uses Google Analytics to help us understand how visitors use our website.
Google Analytics collects anonymous information such as:
Pages visited
Time spent on the website
General visitor behaviour
This information helps us improve the website and user experience.
Sharing Information
We do not sell or rent personal information to third parties.
Where necessary, information may be shared with:
HETAS
Product manufacturers and suppliers
Professional advisers such as accountants
Service providers who help operate our business
Only where required for legitimate business purposes.
Data Retention
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected and to meet legal, accounting, and business requirements.
Your Rights
You have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information where appropriate
Withdraw consent where consent is relied upon
To exercise any of these rights, please contact us using the details above.
Contact Us
If you have any questions regarding this Privacy Policy or how we use your personal information, please contact: